Withdrawal
20. Apr. 2022
(1) When concluding a distance selling transaction, consumers generally have a statutory right of revocation, which the provider subsequently informs about in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). Paragraph (3) contains a sample withdrawal form.
Right of withdrawal
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract for services and the purchase of goods fourteen days from receipt of the goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation when booking a service
If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
Consequences of the cancellation when buying goods
If you withdraw from this agreement, we will have to repay you all the payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than our standard low-priced delivery) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
(2) The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and an individual selection or determination by the consumer is essential for the manufacture or clearly to the personal needs of tailored consumer.
The right of withdrawal does not apply to contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The right of withdrawal expires in the case of a contract for the delivery of non-physical digital content, even if the entrepreneur has begun to execute the contract after the consumer has expressly consented to the contractor terminate the contract before expiry the period of revocation begins and has confirmed his knowledge of the fact that he loses his right of revocation by agreeing to do so when the contract commences.
The right of withdrawal also lapses in the case of a contract for the provision of services, even if the entrepreneur has provided the service completely and has only begun to carry out the service after the consumer has expressly given his consent and at the same time has confirmed his knowledge of the fact that he loses its right of withdrawal if the contract is completely fulfilled by the entrepreneur. In the case of an off-premises contract, the consumer's consent must be transmitted on a durable medium.
(3) About the model revocation form the offerer informs after the legal regulation as follows:
Model withdrawal form
(If you want to cancel the contract, then please fill out this form
and send it back.)
- To:
Janos Gerasch
Karl-Marx-Allee 39
10178 Berlin
Or via Email: info@janos-art.zone
- I / we (*) hereby revoke the contract concluded by me / us (*)
on the purchase of the following services / goods (*) /
- Ordered on ( *) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Please delete as appropriate
End of revocation.